FAQs

1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Please click the Tracking Order Number in your email to go to the Order Tracking page for updates.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the "Contact Us" page.

Or email us at info@himbashi.com

Where do you ship?

We currently shipping worldwide, restricting a few countries. Please take a look at our Shipping & Delivery page.

For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 72 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United-States: 7 - 12 days
- Canada: 5 - 10 days
- Australia: 7 - 12 days
- Europe: 7 - 13 days
- UK: 7 - 13 days

2. Payment

What payment methods do you accept?

You can purchase on our website using a valid debit or credit card.

We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, AUD, GBP and EUR.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

Do you offer 3 or 4 times payment option?

 

We do not accept payment options. All orders must be paid in full at checkout.

3. Shipping

Where do you ship?

We currently ship worldwide, restricting certain countries

For shipping outside of these countries, please reach out to our support through our helpdesk.

 

Do you offer fast shipping?

We offer one shipping speed, which usually ships between 7 - 14 days depending on the location.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Please click the Tracking Order Number in your email to go to the Order Tracking page for updates

Will I pay taxes for international shipping?

Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

4. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our customer support.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

5. Other questions

Do you have physical stores?

We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US and Canada.

We're planning to do pop up stores at markets in the future. We will announce it on our social media.